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What’s good on the NBN 3

What’s good on the NBN 3

First of all, we have discussed in the original post the benefit of number portability and in the next one, we looked at Faxing on the NBN and now with what’s good on the NBN3. Telephone call pricing.

Telephone call pricing

Gee, it was not that many years ago that a local telephone call was $0.20 and a National call about $0.15 minute. Then we had Mobile calls with a $0.50 flag fall and the same per minute. Very expensive. Oops, I forgot the line charge at $32.00 a month.

Now don’t get me wrong here what I want you to do is have a look at your phone bill and see how close you get to these amounts.
For every line probably an $80 to $100 line and call charges and more if you call international destinations.

When I started in this business a one minute call to the USA or UK would cost one dollar a minute and that was our offered super discount price. The same call today is around $0.02 a minute.
Now competition created this dramatic discount using a variety of world carriers but often with disastrous voice quality.

While we added services like Skype using VOIP networks and gradually the mobile carriers also came to the party reducing many prices.

The Telstra monopoly

At the same time, Telstra with a monopoly on telephone lines maintained line fees and local calls at a steady rate of INCREASE.

As a by the way but important to understand was in pre-NBN days your telephone line also carried data by splitting the line into two services both quite separate in that neither interfered with the other. The internet was slow but the voice traffic remained consistent.

Now. post-NBN the rules have changed. Your Internet service now carries your voice traffic and is the hero product at your location. That is that your voice quality will be compromised by congestion.

This may not be a problem with a reasonable NBN speed and low voice traffic. I mean here probably 2-3 simultaneous calls plus data. This is an essential element in your planning.

New call fees on NBN

Now connection to the NBN by SIP or internet providers for your telephone calls is priced to be competitive.
Local and National calls around $0.10 each and CTM at $0.18 minute. Extra lines at $11.00 a month

Furthermore, just like your mobile phone plans, the NBN carriers have capped monthly plans that include all calls. This can be as low as $34.95 a month for the two lines including all but International calls. Three lines and all calls for just over a hundred buck s a month has got to be a saving. BTW International call to the top 25 countries is at just cents per minute.

In conclusion and to cover the most important issues.

Voice is now shared with data so plan carefully to avoid problems.
Think bundled calls and save money.
Choose a reliable carrier
Seek reliable information and advise

Peter Hanley

February 10, 2018
Can you sue NBN for speed issues

Can you sue NBN for speed issues?

The simple answer here is no you cannot, the reason being you are not an NBN customer.

If you are not an NBN customer then what are you?

When the NBN was set up it was designed as a wholesale model to sell to selected tier 1 Service Providers that would on sell to the public.

These Providers included Telstra, Optus, TPG, M2, Vonex as well as many smaller players. List here

Now that is not a definitive list either because many of these have second level providers. An example is Belong NBN owned entirely by Telstra. It Is sometimes confusing when they market against themselves.

You deal with a Provider.

So, in a nutshell, you deal with the provider not with NBN so your problem exists with them.

When the NBN started a year or two ago the providers sold an internet speed based on a designated model allowing a choice of speed 12,25,50 or 100 MBPS.

It may be argued that the NBN model was changed from a full fibre supply to a Node-based business to speed the installation process

In fairness to the providers, this principal also had existed for many years with the ADSL model. You bought your ADSL service and received a speed somewhere between 1.5 Mbps right through to a top 12Mbps.

There were no other options but to accept it. Distance from the exchange was the principal excuse and unless you moved premises there was nothing you could do about it. No discount, no credits just a Bad Luck Buddy shout from the crowd.

So why should the NBN be different was, evidently, the adopted attitude.

What happened to change the NBN model

But this attitude did not “cut the mustard” when you had a choice
Many customers then went to task the providers into changing the status quo.

Most providers like Telstra and Optus bit the bullet and immediately started offering to refund payments made that were taken under unfair conditions.

It is a fact that under some of the New model NBN there are limiting factors and distance continues to be a dominant one.

Has the NBN changed

Now, after you have signed a contract NBN and your provider will do a speed test and adjust your plan based on the results.

This measuring procedure does fix that one problem of distance.
Anything over about 500 meters from a node suffers.

One other major issue is what I call channel stuffing. Your provider buys from NBN a channel that will carry a set number of subscribers at a guaranteed speed during peak times. Increase that number and speed will suffer sometimes drastically.

Some carriers offer a range of product based on channel loading. You pay a little more for guaranteed speed Example Vonex where you can see a variable of $20 a month over the plans.

In conclusion, we believe it is no good trying to sue the NBN but you have a good chance with your service provider.

Peter Hanley

February 10, 2018
Whats good on the NBN 2

Whats good on the NBN 2

Whats good on the NBN 2 is the second in the series of how to gain benefits and cost savings for your business.

First of all a reminder that number 1 was about Number Portability and the advantages that you can now move a number by suburb.

As a result of this small change, it can provide a huge gain in keeping your valuable asset, a phone number.

Today we look at the humble fax machine, a real cost centre that returns little and consumes a lot.

Cloud technology

As a result of Cloud technology, the fax has been moved off the bench and into your email.
Due to falling demand for faxes, many of you will simply opt to cancel the fax altogether and live without it. That is a decision taken by many with little effect on the business.
I will say that the presence of a Fax number on your business details does provide a dimension of care and choice for your customer, therefore consider this before you delete.

For the many that still require a fax service, you now have many choices. Choices that will increase productivity and decrease cost.

NBN and no choice

In addition, when you move to the NBN you have no choice, there is no fax service under a normal NBN connection.

So what is available and how does it work?

First of all Cloud services provide both in and out faxes, therefore, no change there.
Yes, you can change your old fax number to a cloud service. This is called porting the number. Any carrier will do this for you.

As a result, any inbound fax appears as an email on your normal account. File, forward or delete at the press of a button.

Sending a fax

In addition, with sending a fax, you simply address your email to a given fax address and add an attachment.
Consequently, every desk can have its own fax number or service.
Prices vary with services and some are better than others so chose carefully.

Here at Fig-solutionshttps://www.fig-solutions.net we advise on an appropriate service and a cost that will suit your budget or requirement.
One size does not fit all.

Author Peter Hanley

January 30, 2018
What’s good on the NBN

Number portability

What’s good on the NBN is the first of a series of articles that highlight some real benefits.

We hear daily about the problems but let’s hear about some of the good things.

I had a call the other day from a client with a problem. The problem was that he had to move his business to save money on large rent increases. Moving was not next door but several suburbs away.

The problem was the phone number he had. Since it had been purchased as a Golden number many years ago he wanted to transfer it to the new premises.

Furthermore in the olden days, like pre-NBN, this was only available on certain high priced lines like ISDN 10 line Primary rate. usually reserved for the bigger business. The rest of us were locked out.

The best available was to get a permanent diversion on the line and pay a line fee and call fees to a new number.

Number portability on NBN

Now my customer was moving to a new site with available NBN. We churned the line to NBN and set him up at the new site with the old number.
Number portability is easy with NBN either intercarrier or changing carriers the process is much the same.
A warning is issued to check on the time for this as some carriers will delay the churn so dot all your questions at day one so you understand what to expect.

The benefit to number portability.

In conclusion, retain the brand you have built over the years by having a consistent phone number.

Peter Hanley 1800116116

Home page

What’s good 2

January 29, 2018
NBN and speed issues

NBN and speed issues

In this short article, we discuss the NBN and speed issues problems so that you have an idea on how to improve your problem or what can be done about it. Speed test.

First questions first, is the problem with the NBN or with your chosen service provider?

It’s a long subject and depends on several inputs. Basically, NBN is responsible for the type of service they supply, for example, Fibre to the premises or the curb or in most cases the Node. If you are in the bush you have little option when wireless and Satellite are used.

The principle factor seems to be a distance if you are close to the source you get better speed.
As about 80% of us opt for 25Mbps speed on FTTN lets discuss that in more depth.
If you are more than about 600 meters from a node you will not achieve much more than 50 Mbps at best. Nothing that you can do about it it is a compromise the NBN made for faster delivery of high-speed internet.
Can you measure the distance to your local node? You can by pacing it out but that won’t work as the copper wires may go anywhere underground. Read more.
Most carriers will now advise you what is available when you sign with them, you then have an option of changing services to what is available.

Now for the carrier piece of the pie.

Basically, they, the Service providers buy from NBN a download quantity and how they split that up depends on the speeds you will achieve.
In many cases, you can pay extra for what they term a guaranteed evening speed. When the kids get home from school and plunder the network and it slows down.

When I signed to NBN at home it was almost a perfect services actually peaking at 25Mbps on one day, generally though about 23.5 or so.
Now NBN did a measure and I can’t achieve 20Mbps at any time of the day as the carrier controls the network.
Nothing I can do other than drop to a basic 12 Mbps, and like that is going to happen, not now I am used to a reasonable performance, 20 will do thanks very much.
Interestingly another carrier in the same area continues to deliver the 23+ speed, perhaps a bad choice based on price.

Modems and connections

Another consideration is a direct connection to the modem or WiFi. Sometimes the WiFi can be compromised on NBN and speed issues.
My server did not have an inbuilt modem so I bought an off the shelf Netcom USB plugin.

The result was ordinary as I am away from the NBN connection and downstairs through a concrete floor.
What to do? Re-cable the house at great expense. As fortune would have it I had a USB extender that I could add to the computer moving the USB about 6 inches made a 100% increase in signal, equal in fact to direct plugin. A lesson here for those that are in the same boat.

Some devices are inherently slow like my old Apple tablet. Runs at about 12Mbps at best.

So lets recap:

Connection type is NBN controlled and you are told what you get.Most have FTTN
Distance is NBN controlled and you get what they have and can’t work it out yourself.

You choose an available speed that suits you. (remember about 80% chose 25Mbps) This is still considered high speed.

The carrier chooses how many to load into a channel unless you want to pay the extra and have higher peak speed at a cost.
Consider modems and connections where there is a problem.

In conclusion, I say lay the blame where the problem lays, The federal government and choice of Network, the NBN and distance or the carriers for all the other bits.

Finally, consider the size and scope of what is being achieved in a timely and cost-effective manner. This to provide fast internet and Voice traffic to a country as big as Australia.
I am impressed. Look around your area at the actions being taken and expand that nationwide.

last, of all I have an Instagram site that looks at the NBN in a lighter vein.
In relation to phone systems read more here.

The author is Peter Hanley a long-term telecommunications survivor.
select@westnet.com.au

January 16, 2018
NBN and Government

NBN and Government

A summary

I may be out of place talking about the NBN and Government although someone needs to set the record straight.

In a report January 18 in The Sydney Morning Herald it was reported that Australia has a slower broadband speed than Kazakhstan.
This plus a host of other nations. Countries including Austria, Slovenia, the Czech Republic and Russia.
In fact, we rate well behind a majority of countries in the world in this test.

As Donald Trump would declare, this is fake news! It is twisted to distort the facts with the headline designed to throw doubt on the abilities of our NBN and Government.

Why would I make a statement so bold as to challenge a leading newspaper report.

Because my friends the headline is a sensation but reading the full transcript details something very different.

Australia is less than half-way through its rollout of high-speed broadband fixed network and add to this 80% of those on the network have chosen a slower speed than possible.

Is it cost?

This may be a cost factor which we can blame all the supply tiers for. Or is it simply that a basic 25 Mbps is enough for most people and that more is wasted.

The measurement they went by was the average download speed across the country.

Since the beginning of 2017, the average speed in Australia has increased by 25 percent. Reference telecommunications comparison site. WhistleOut spokesman Joseph Hanlon said.

They also stated that we are targeting a world average of 40Mbps by year end 2018.

A reasonable achievement in most eyes.

When we are still heavily invested in ADSL services across Australia and most choose a speed between 12 and 25 Mbps on NBN. How will they increase the average?

NBN and the carriers are opting for new pricing packages. This isn the hope to move users up to a 50Mbps speed that is available to most users.

Where will we be happy?

I must admit that I am happy with 25mbps but if 50 was appropriately priced I would be tempted to move up.
As more business come under the fold they will help increase the average as well.

It really is a cost/need model that is skewed more to cost than need.

It would have been interesting if the original Fibre to the premises model had been rolled out with much higher speeds available. What would have been the uptake?

The current Government opted for a hybrid model for both speed and setup cost.
This was to get Australia moving to a position where we had some choice.
This watered down network does not look like returning a profit any-time soon.

Imagine the cost basis of the original infrastructure.

Yes, there are lots of problems with the NBN we know that.
Most issues I see are not being able to get on the network and still having to work with about 5Mbps ADSL.

Gee, I still remember those days as I happily accept my NBN fate and regularly run at around + 20Mbps in a home office.

And my point being?

My point here is that we could all run at speeds of 50+ Mbps if we so choose to and if the NBN network was available so it is only time.

A couple more years and we shall all be hankering for higher speeds and as Borak would have said eat our dust Kazakhstan.

Peter Hanley has worked in the Telco area for many years. He currently markets NBN services through and Australian carrier Vonex. 1800116116

January 9, 2018
NBN complaints right or wrong

Are the NBN complains right or wrong? This is a multi-directional question that can be answered only by understanding how it all works.

It is true that The NBN was changed from a Fibre to the home network to a multi-platform product. Therefore, we can complain endlessly but it won’t change that fact.

The latest round of NBN problems are with the Hybrid Fibre connections, OK, you have a good reason to complain because all connections have been shelved for the near future.
HFC comprises about 26% of all connections so that’s a lot of complaining.

This complaint, however, is not how well it works it is purely based on not being available.
( OK, they stopped installation because of problems they could not resolve)

Fibre to the Node.

A node or local big green box should serve approximately 384 homes/ businesses in a collection area. It does this by using the old copper connections to your home from the node. The copper, however, has a limiting factor. This factor is distance.
If you opt for lower speeds than say 50Mbps You are pretty safe. If you are more than around 400 meters from the Node 100Mbps is improbable, although, you can be up to 700 meters and still get up to 50 Mbps.

This has been a real thorn in the side for the carriers. They forgot to tell customers about the limitations and many are now paying out compensation for the error.
These early subscribers have a real reason for complaint. Mostly because they were paying for what they could not get.

In the current market, your carrier, should give you the best estimate distance and advise what speeds you can expect. You then have a choice of product and no later complaints.
In most cases, homes and small business have opted for speeds up to 25Mbps which should be achieved in most areas.

Other issues are with both Fixed wireless and satellite connections in Rural areas that will
include about 5% of final connections.

What about the carriers responsibility?

Well, again we can partly blame NBN Co for this.

NBN sell the carrier a capacity based on price. If you load too many subscribers onto a channel you get peak time slow down. It should be understood if you get cheap NBN you are setting yourself up to fail because to make money they will channel stuff
When you live with a certain speed and it drops by say half you have a reason to complain.

With many carriers you can pay for what you get, Cheap price average quality, the medium price will suit most users and those that insist high-quality bandwidth purchase.
You should also take into account greater loading over time as they load your area with users.

A declaration

You will note on most price sheets a declaration saying Basic evening speed, or Standard Evening speed up to Premium evening speed. Prices increase based on the consistency of speed.
If channel loading is going to annoy you pay the small extra premium it will be well worth it.

In summary;

Know what connections are available to your premises. Link Here

Ask your chosen carrier the distance from the node and pick a speed.

Choose your product based on need not on price.

That leaves one final complaint.

I can’t get NBN in my area please hurry the installations.

In conclusion

I help customers achieve results using a favoured carrier because we look at all the inputs to best advise a product to suit your needs. One you hopefully won’t need to complain about. email to select@westnet.com.au or call on 1800116116

Peter Hanley

December 28, 2017
How far are you from an NBN node

How far are you from the NBN node,
and does it matter?

To answer the second question first it does matter and it can influence the speed of the Internet delivered to your premises.

It is an undisputed rule that distance counts. If you are more than about 600 meters from a node your likely speed drops from the ability to deliver 100 MBPS to about 50 MGBS.

The Telcos like Telstra and Optus have finally admitted this and offering compensation for the early users that were mislead based on the ability to achieve a given speed.

I have written before about the many inputs that may vary the actual ability of the NBN to perform to your requirements.

You have little control over the inputs with distance and channel loading but you can now be armed with information to make that informed decision.

If you are going to fork out the cost of a 100 MBPS download speed you would be correct to believe you should get somewhere near that.

The same goes for the lower speeds as well but the vagaries are not as severe.

Backing up the truck here let’s look at where we started and why the change.

NBN version One was a fibre to the premises concept fully replacing any copper element of the network.
The NBN network is designed to deliver to the masses a chosen speed up to 100 MBPS

Due to the cost of installing a brand new network and the time to complete the infrastructure, it was decided to deliver the network to a node that could interact as a hub to a local area. Called FTTN or Fibre to the node.
We also, for a few lucky punters, have a better delivery to the curb or to the premises.

FTTN

The fibre service goes to a Node and is this distributed to the premises on the old and fragile copper network

Most of us are stuck with FTTN and here begins the problem.

The ability of the network deteriorates with the distance of the copper connection much the same as it did with ADSL.
If you are more than 600 meters from a node you will never achieve maximum speed.

How far are you from a Node?

How far are you from a Node. This my friends is a good question.

A node or hub will be a green box or tower somewhere near your premises. You might see it placed in your street and then pace out the distance and Vola 400 paces close enough to 400 meters.

You might think so but you would think wrong.

Your lead may go to the end of the street away from you, change to the other side of the road, cross a couple of times, go to the other end of the street and back to you, now having traveled 1000 meters while still being in kicking distance.

It is not an exact science or even close and to discover the actual distance is probably impossible.

Combatants have tried going to Freedom of information requests only to be ignored.

It is evident that complaints to the ACCC or via the ombudsman have made the carriers reassess there marketing strategies and in many cases settle disputes with early adopters.

So what can you do.

I spoke to one company today and they stated than on the lodgement of a legitimate NBN request
they would provide a best estimate disclosure. Yes you should be able to get your required download speed . If practical completion was different you can change plans and opt for what is available.

However if they stated that a speed between say 60 and 100 is available and you downgrade to 50 MBPS that is the maximum you will get. You have 30 days in which to choose without any penalties.

They are now so strict on this, probably not wanting to pay out compensations, that you must sign off on the report before they will begin the change to your service.

At least you have a starting point on just one of the element of success. At best you will achieve the speed promised.

What is at best?

Well, no one downloading, no one talking on the phone, good cabling and a capable computer.

Then there is Channel stuffing.

The carriers buy access from the NBN in bandwidth and then they sell that access to you the user.
The more players in the band the slower the speed you will get.

Is this the fault of the NBN?

I am a yes/no man on this as I believe that they should have more control but saying that it does come down to price and many want the cheapest available pricing.

One solution is you can now select a plan based on channel loading with some carriers.

A home service when it matters not that you’re slow in busy periods costs less than a premium service that balances the traffic over the given pipe and caters for those busy times. Premium cost but better service.

There are so many variables to consider with the NBN that will affect your experience.

I hope these short reports help in some way.

Peter Hanley
1800116116
Mail@verdi.net.au

November 20, 2017
NBN congestion answered

Do NBN carriers overload the channels so you end up with
slower speeds? Your NBN congestion answered.

Many suppliers are starting to wish they had controlled channel stuffing in the past as ACCC looks into charging the number One Carrier Telstra plus Optus and certain to follow with many others.

The charges evidently relate to the promise of an achievable speed that could not be, or might not be available to consumers

It has long been a problem with ADSL when in Peak periods your speed slows to a crawl because of congestion.

To think the NBN might be different was really hoping for something that was realistically improbable.

To be clear the NBN contains three specific areas, upload and download speed which are linked and the volume of data or what you use.

The critical complaint generally is around download speed so we will consider that as the core component of this review.

Traffic

You have a Toll road or Highway to suburban road and each will only take so much traffic when you reach capacity things slow down.

No difference here.
You’re trying to push broadband Fibre capacity down copper and into local wiring, nothing could go wrong, or could it?

Who found out first?

Those out of the fixed network and relying on Satellite found this out very early on. The first adopters got great speeds and were very happy and praised the network for a glorious result. As time passes and more connect on the same channel the speed results diminish and users become less enthusiastic.

It is still better than the old system so they live with it.

Where are we happy?

Most of us at home are happy with speeds of anything over the 8 MBPS generally achieved over ADSL. Many have been well below this for a lifetime so the extra gain is a bonus. Given a regular 12 MBPS would be a godsend.

Then we step up to somewhere between the 12 and 25 MBPS ( ignoring 50 and 100 for the moment) result and experience a whole new world.

The problem was the early sales approach was to sell at the maximum result and expect the people to be happy with something less. Worked before why would it not again?

We can all do speed tests now, simply log in and type speed test and away you go. Only 23.5 MBPS and you promised me 25 what are you going to do about it?

As we move to the NBN other problems will diminish your capacity and chew up the bandwidth.

In the olden days, pre-NBN, data was shared with your voice line. Now post NBN voice is shared with the data capacity and it reduces the channel capacity.

So when you are only achieving a low rate of Data it may be in part the fault of Voice.

The ACCC presumes the carriers load the channels to save money and this is the primary cause of the problem, Nothing wrong with the NBN move on nothing to see here.

With the structure of the redesigned Broadband network, we must live with a variety of connection methods. ( forgetting Backhaul and other techie bits)

Fibre to the Node, Fibre to the curb, Coaxial, Satellite.

Distance is a problem.

Because Fibre does not arrive at your premises, rather to a Node or the curb you have a distance problem. As an example, if the Node is within a distance of 400 meters 100 MBPS is arguably available but take that to 800 meters and the very best available would be 50 MBPS.

Distance is a problem and until you get Fibre to the door it always will be.

We have not yet considered internal situations, your cabling, your modem even your computer as a factor to inhibit speed.

The basic NBN system is capable of delivering a usable speed of up to 100 MBPS over Fibre.

You will always have a problem with any copper connection.

The problems with Distance won’t go away.
Possible problems with congestion by carriers will make a difference.

What about Voice

Your voice traffic will take preference to data
Plus problems with Internal cabling and hardware.

So how did the marketing Gurus get it so wrong?

Telephone carriers both fixed and mobile have long been pursued over false and misleading promises and the need to get it right. They have to lay out every charge in the Terms and conditions and even tell you how much you will spend during the life of a contract.

They have known over many years the vagaries of speed with ADSL and that it was only a best available solution.

Did they just take the early NBN model as the ground rules and forget to change with NBN 2.

The carriers give in.

Telstra and Optus have rolled over and are offering to compensate the early users and as I stated before others will follow suit.

They may have learnt their lesson now but were they really that careless before.

More importantly, have they changed? I think not.

Just this week I called a carrier to be advised that I would certainly achieve the speed I wanted and that was a sales guy somewhere in a call centre and coming from a very reliable company.

I work with a carrier that recognizes the problem and confronts the issue upfront. You want to pay less to achieve less that’s fine, you want middle ground that is better you want maximum it comes at a cost.

That is spread across all the speeds of 12, 25, 50 or 100 MBPS. The offer is still based on best effort and only on what they control, channel congestion.

User pays.

This is also the fundamental premise of the NBN being a user pays basis but only on what is possible.

You cannot manage the input limitations that exist you can only live within the confines of your location.

If you demand speeds above this there are other ways to achieve it naturally at a cost.

A model for the masses.

The NBN is a model for the masses and designed to achieve a move away from a failing copper network. Maintenance would have driven prices to a new level trying to band-aid the network.

The NBN is, however, driving prices down with new opportunities and generally delivering above average internet speeds with a bonus of consumer choice.

Telephone call bills have come down by massive amounts compared to the original fixed line charges so we are achieving real gains in both speed and cost.

Ask Questions

When you are buying NBN services ask the questions and use a common sense approach. If it is cheap there is probably a reason.

If it is at home and a 12.5 MBPS seems to be the deal don’t pay for what you don’t want.

The carriers can tell you most of the input components to make your own value judgment.

If you are half a Kl from a node you will not achieve top speed.

Every Voice channel will eat up nearly one megabit second so take that into consideration.

Hardware is also critical so your $50 modem might not achieve what a more expensive one can.

As for carrier congestion, we can only rely on the arbitrators to keep the bastards honest.

NBN questions answered

Peter Hanley

1800 116 116

November 11, 2017
NBN Downtimes
NBN Downtimes

I happily reproduce this article by Greg Lepschitz from The Summit group on NBN Downtimes. Maybe a bit inward focused but it is a reminder to have a backup with high- speed mobile data.

So, you show up to work and expect to be able to work right?

Wrong!

If you’re a customer on the NBN then you can expect extended outages right throughout the working day.NBN Downtimes are not fun.

This notification is to let you know that we will be performing network maintenance work. Due to this activity the services listed below will experience a loss of connectivity for up to 18 hrs 0 mins during the change window.

NBN estimates interruption 1 (Listed Above) will occur between:

Start: 23rd Oct 8:00AM

End: 23rd Oct 4:00PM

NBN estimates interruption 2 (Listed Above) will occur between:

Start: 24th Oct 8:00AM

End: 24th Oct 4:00PM

NBN estimates interruption 3 (Listed Above) will occur between:

Start: 25th Oct 8:00AM

End: 25th Oct 4:00PM

Whilst the NBN might be cost-effective, a solution which doesn’t work is far more costly to your business.

Ask yourself, could your business be off the air for days at a time?

If the answer is no, then the NBN Downtime is not the right solution for your business.

Days of internet interruption will cost your business thousands in lost revenue.

It’s also going to cost you thousands in staff wages with everyone sitting around unable to work.

How about your phones? With the NBN, your phones are all using Voice over IP which is reliant on your NBN working.

So let’s recap on why the NBN is bad for business
- NBN thinks it’s acceptable to undertake long outages and maintenance during business hours
- The NBN has no service level agreement or rebates for outages and downtime.
- They don’t guarantee time to restore services
- Their outages impact your business in lost revenue and wages
- Interruptions mean your business has no Land lines
- Does this sound good for business? No, I don’t think so.
Summit Internet specialise in business grade internet services. Our services are on when you need it during business hours.

Business grade service level agreements protect you with response and restoration time frames. We’ll also provide a financial service credit if we breach on our service level agreement.

We stand behind what we provide. We put our money where our mouth is. We’re Summit Internet and we’re for business.

My team and I are here to help you and would love to provide your business with an amazing fibre internet service.

Ready to make the switch? Call us on 1800116116 and join thousands of other businesses who have already made the switch. or Visit our website
October 17, 2017