Engin NBN options
Engin NBN options
Many companies in Australia are offering a hosted phone system including Engin NBN options.
Engin is owned and operated by the M2 group, a large telecommunications carrier that joined and renamed as Vocus. They include Amcom NBN, Nextgen, dodo and several other entities. Vocus are probably the fourth biggest carrier in Australia and like all take over entities suffer from service lag when trying to amalgamate the many purchases into one group.
Engin NBN is the low-cost provider of the group concentrating on the business area.
Hosted phone systems
Hosted phone systems have many providers and like any business, there are the good ones and the
not so good ones.
I have had contact with many of these and formulated a checklist that I would use to select a carrier.
That checklist would include at least the following items.
- Price. This is the first on the list but last in the criteria of selection. Why? Probably because sometimes you get what you pay for. I suggest you look for a fair price, not necessarily the cheapest.
- Size. The second on the list but again I caution against picking on size. The marketing bucks of the big four do generate a level of interest that may not be tied to delivery. I have had as much, if not more issues with the larger entities.
- Features. Do a plan for your business and the features you require then check that they can be supplied with your carrier of choice.
- Bundled options. This is important hence we need to elaborate more on this.a) While Local and National calls are included in most bundles make sure than Mobile are as wellb) Calls to 1300/1800 numbers at a fixed rate. Some will charge on a timed basis.c) Your telephone number, line fee and handsets can all be included in the one bundle.
d) You will pay less with a term contract as the carrier gets a return over the period. I believe it is also in your interest because you make a decision and forget it. You are not going into hours of debating a better plan every time someone makes an offer.
- Customer service. This is number one on the list. Australian call centres rock, trying to speak Indian or Thai sometimes comes with a lack of understanding and creates issues.
- Access to a dashboard application for live changes.
- On-hold, call forwarding, conferencing are a few of the features you will also need.
What to do now?
- I run a business in the Telecoms area so I have a good understanding of the needs of small business. As a result, it has taken me some time to select a carrier that met the list of demands that I consider important.
In conclusion, I do not hold criticism over any of the carriers in the market, and there are many but I do suggest that you choose wisely. As a result, my suggestion on a great pick is available at Fig-Solutions my site as a portal to a product that will meet or achieve any demand you have.
Peter Hanley
1800 116116
